Service & Payment Refund Policy
This comprehensive policy governs the terms for refunds related to services provided by Digital Network.
1.Scope, Objective & Consent
This policy applies only to direct services (e.g., Digital Marketing, Graphics Design, Web Design, Consultancy, etc.) and the payments made for those services by Digital Network.
1.1.1. Objective
The goal of this policy is to ensure a clear, fair, and transparent transaction process and maintain effective customer satisfaction.
1.1.2. Mandatory Consent
By making a payment for the service, the customer is deemed to agree to all the terms and provisions of this policy. This policy shall be considered final in resolving any disputes.
2.Mandatory Eligibility for Refund
All the following conditions must be met for a refund application to be considered:
| Criteria | Must-Have Criteria |
|---|---|
| Timeline | A written cancellation request must be submitted within 7 (seven) calendar days from the project start date. |
| Service Failure | Clear and verifiable proof of significant failure or contract breach by the organization in service delivery must be presented. |
| Contract Term | The delivered outcome must be significantly deviated from the original Scope of Work in the contract or proposal. |
| Remedy Opportunity | The customer must grant the organization a Reasonable Opportunity to resolve the issue, which gives the organization at least 3 (three) working days to correct the problem. |
3.Non-Refundable Specifics
No refund will be provided under any circumstances in the following situations:
- Third-Party and Initial Costs: Expenses already incurred or obligated for domain registration, hosting fees, stock photo licenses, third-party software/services will not be refundable. Additionally, fees spent on initial consultation are non-refundable.
- Subjective Dissatisfaction: Dissatisfaction arising from personal taste, change of preference, or conceptual changes will not be considered for a refund.
- Partial Use or Suspension: If the customer has partially used, applied, or suspended the service (e.g., after the website is live or a marketing campaign has partially run).
- Client Delay: Delay in project timeline or loss caused by the customer's delay in providing necessary information or approval as per the contract.
4.Formal Refund Process & Timeline
To initiate a refund request, please follow these steps:
4.4.1. Written Request Submission
The customer must submit the signed written refund request, attaching verifiable proof of eligibility (as per Section 2) and detailed reasons, to the Official Email.
4.4.2. Internal Review Process
Upon receipt of the request, the organization will complete a detailed internal review within 2 (two) to 3 (three) working days. The review result will be communicated to the customer in writing.
4.4.3. Approved Refund Payment
If approved, the refund amount will be processed within 2 (two) working days from the date of approval. Transaction Fees (Payment Gateway Fees) or processing fees (if any) may be deducted from the original refund.
5.Dispute Resolution & Legal Jurisdiction
Any dispute regarding this policy or the service will first be attempted to be resolved through good faith negotiation and discussion. If a satisfactory solution is not reached through discussion, the legal Jurisdiction of the Satkhira District Court shall be final and applicable for dispute resolution.
📞Official Contact Information
For any formal inquiry regarding the policy or refund request, use only the following contact methods:
| Description | Contact Information |
|---|---|
| Phone (Official) | +8801753-531417 |
| Email (Official) | info@digitalnetwork.com |
| Office Address | South Hazipur, Noornagar, Shyamnagar, Satkhira. |
Other Contacts:
bddigitalnetwork@gmail.com
+8801901358880
Last Updated: August 20, 2025
